Cancellation and changes to bookings are managed directly between the visitor and the guide. It is the guide’s responsibility to provide all necessary information regarding cancellation policies and to manage their own cancellation terms, ensuring transparency, honesty, and compliance with basic rules and regulations. Both parties must adhere to these standards in good faith.
Our platform provides guidelines through the Guide Charter and other regulations to help ensure a fair and smooth process. However, any issues regarding cancellations or disputes must be resolved between the guide and the visitor directly. The platform encourages open communication and cooperation between both parties but does not intervene in the details of such matters.
It is crucial for both visitors and guides to clarify cancellation terms before making a reservation. The website cannot and does not intervene in disputes or cancellations, as this is a private matter between the two parties. Legally, the platform is excluded from any involvement in these transactions or disputes. Therefore, we strongly recommend that both visitors and guides agree on cancellation policies upfront.
The website declines all responsibility in cases of dispute or issue between the guide and the visitor. Any transaction or disagreement is solely between the guide and the visitor. Our platform is not involved in any financial transactions, disputes, or any other responsibilities between the two parties.
Should there be a need for recourse, both visitors and guides have access to official institutions, such as the local Tourist Office, relevant authorities, or competent organizations that can offer assistance. For any inquiries or concerns, please use the contact form.